Great Customer Service!!
I would like to say how welcome I was made on arrival .I was met with a friendly greeting and nothing was a problem even delivering fresh milk to my room. I was very impressed with the wonderful customer service offered……George.
Absolutely fantastic stay, thanks so much!!!
Good morning, Just wanted to leave some positive feedback about our stay. The room was lovely and clean and had all of the facilities we needed, we were pleased to see the children even had their own separate room. The cleanliness off the room for an older style room was 10/10. The receptionist was really friendly and welcoming which also made for a positive experience. The only few things I would note were that the room was a bit draughty (around the front door and windows) and the ironing board cover was a bit shabby), the only reason I note these things is because there is a note in the room advising to do so which I think is a great idea to obtain honest feedback. Absolutely fantastic stay, thanks so much!!!…….Brooke.
Thank You to you and your staff for looking after us so well during our stay……..
I would just like to say “Thank You” to you and your staff for looking after us so well during our short stay last week. Everyone really enjoyed our stay and there were a lot of comments of how nice and friendly you folk are and how lovely and clean the rooms were and the Eaton sweets were so very delicious. I would like to thank you personally for the way you helped me in the organizing part – dealing with you folk made things easier when I hadn’t done bookings much before.
We wish you all the best for the future days and trust we may catch up again sometime……….Albert Hile, on behalf of Prime Time Travellers
We would have no hesitation in recommending your Motel……
On Thursday, 1st September 2016, we had the pleasure of staying in Room 3 of your Motel for the evening. We were with a group of people called “Prime Timers” from the Salvation Army in Tuggeranong, ACT. We would just like to congratulate you on the way our room was presented to us, it could not have been improved in any shape of form.
The bed was as comfortable as our own home bed, the shower/toilet area was quite spacious, the towels etc, were very nice to use and the tea-making facilities were also first class. Thanks to all the above, we had a most enjoyable stay. We would have no hesitation in recommending your Motel to anyone who is intending to spend some time in the Wollongong area.
Again, our heartiest congratulations on the way you keep your Motel and the facilities you provide, Kindest regards, P & M Watkins (Prime Time Travellers)
Good location in town….
This was a very neat, clean and tidy motel. I have stayed here before and will stay here again. Very good value and very friendly. Spacious rooms with many facilities for a good price. Good location in town…..guest from Perth, WA.
Two nights at this motel to attend a family gathering, we had an executive room which was spacious and also had a kitchenette. Large living room with a queen bed and a second bedroom with two single beds. Roomy bathroom with toiletries and a separate toilet. Free wi-fi also. Highly recommended!…..guests from Sydney, NSW.
We enjoyed our stay with you….
We visited you as a National Seniors group last week and I’m writing to say how much we enjoyed our stay with you.
Your motel ticked all the boxes but it was the personal attention that you gave that made the Sovereign Cooma special. We didn’t expect you to go out and buy the beer that our men preferred but it was certainly appreciated.
We also appreciated your compassion when one of our members received word of a family bereavement – kind words and a tray of food sent to her room was just what was needed at the time.
So we thank you Shane and your lovely wife Kim and staff, who were so friendly and cheerful, for making our stay with you so enjoyable.
With regards (and a hug for little Lily)
Secretary – Gladstone National Seniors “